We ignored these letters until we received one on March 1st of 2007 where they threatened to take legal action against us unless we paid them $3580.30 which they claimed was only a portion of the back balance owed ($1433.22). A lock icon ( I called to let them know I was moving and I was no long in need of their services. 844 413 1920 Phone Operator Hours: 8am AG Secures Preliminary Injunction Preventing the Company from Engaging in Misconduct. This page is located more than 3 levels deep within a topic. We had no problems with anyone, including her cell phone, her digital cable, her internet and her home warranty companyexcept Safe Home Security. Under such a condition, you are able to claim a free cancellation of home security contracts since the alarm companies cant provide service that you are paying for. Continue reading and learn how to get out of home security contracts with alarm companies successfully without penalty and bad credit here. to or fail to exercise the rescission period and want to terminate the services, You can explore additional available newsletters here. Haven Security Services, LLCs (Safe Haven)formal response to the We have called and emailed multiple times. for a penalty-free cancellation. Safe Haven would like to thank the consumer for accepting our resolution efforts The couple asked to cancel over the phone, then sent a letter, but the company continued to mail them monthly bills. Once the contract is signed, you need to bear a monthly fee for professional monitoring that ranges from $14.99 to $34.99. Very upset in NJ, The customer service does not exist with this company. In Ma. 216 complaints closed in the last 12 months. They are ruthless. You are moving to a new area where the companies dont cover. Safe Home Security - Poor service, no security for five months and will not allow us to cancel. BEWARE! (Matthes Mitra, Renea). ***********told me I was signing for the equipment he had installed. How do you get out of a long-term home security contract? This money paid for the state to fulfill records requests. And why would you not inform your customers that their contract is approaching its renewal term why sneak it in? We have paid hundreds of dollars to these people and feel we should get reimbursed! for all frustrations the consumer has endured throughout this matter. angrycustomer57, you need to contact the AGO in Ct and complain. Often, a numbered bracelet system remains the only link AT&T I believe is 200 dollars a phone. TERRIBLE SYSTERM . I used to be a happy customer until I tried to cancel my contract after the initial 3 year term. You cant believe no one these days We are currently having problems with this company. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. As a former Install Tech for Safe Home and Security Force. concurrent to the above, the consumer paid the balance owed to the outside The complaint has been investigated and resolved to the customers satisfaction. they would be subject to the associated early termination fees outlined on page 4K PoE IP Camera with Person/Vehicle Detection. Additionally, Safe Haven received an email from Mr. ***** on 3/30/2023 expressing his frustration over continued service support and that his previous request had been cancelled out. Complaints for Safe Haven Security Services, LLC Most of the monitoring companies specify in the contract that you are allowed to terminate home security contracts without penalty in the following conditions: The alarm companies fail to provide services that you are paying for. We had our system installed 09/24/2022 and have had nothing but issues since. Additionally, Safe Haven received damage claims from the consumer Once logged in, you should poke around and check things out. Once you join, youll be able to: Fill out your primary phone and verbal password. You're all set! They have now been drafting my account for over a year now for a system that I have not been using! I said, first of all, ***** impersonated a *********** rep to get a deceptive sale, the tech didnt finish the job and no one told us about a contract. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. for ourselves and are truly sorry to hear that this standard was not met in the but the consumer advised her ADT agent told her that the fees would still apply ourselves and are truly sorry to hear that this standard was not met in the They have taken advantage of my 78 year old grandmother. and signature agreeing to terms and conditions of an agreement, specifically, Anytime we called them on the phone, they were insistent that we owed them this money and would incur late fees for every month we didnt pay it. Security Another possible way to break a security monitoring contract without penalty is to transfer the contract to your close friends, family members or acquaintances who are in need of a monitored security system. Cases involving agreements to pay a specific amount of money (promissory notes, loan and credit card agreements, checks, etc.). Please limit your input to 500 characters. We had a similiar problem with this company and are still see issues on our CR reports. Run, not walk, away from this company! We had technician out once to fix it, but the issue persisted. The unit is consistently not displaying cameras, the chimes are temperamental, and the security panel doesn't always respond properly. I had closed my business in 2006 in massachusetts this is when my 5 year contract would have been completed. WARNING LETTER - Federal Trade Commission

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