UPS Express Critical and freight shipments are not eligible for this service. We act on behalf of a seller (our Client) when selling Primary tickets. Customer Reviews are not used in the calculation of BBB Rating. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. Such fees and charges may vary. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. Due to the high demand of this event most lines for entry will be long. All photography, filming and other recordings of the event are PROHIBITED. SAFETY AND SECURITY. All ticket prices for events that occur in the United States are stated in U.S. Please be advised that all sales are final no refunds or exchanges as per the AXS purchase agreement. 5. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Install the AXS app before your event. 1 Reply GMHoodwink 24 days ago Click on Your Account. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event. Thank you. If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. Enter in the correct address, and the package should be redirected to the right location. If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. 4. At the bottom, click Trash . Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). If you are purchasing a resale ticket (i.e. Upon review we do see that your reshipped tickets show delivered on 3/23. After calling several times to have them address my issue, nobody was able to help and they all gave me false hope and incorrect information. Thank you for contacting AXS. AXS refuses to help to ship my festival tickets even though I paid thousands of dollars for them. Unfortunately your request is denied. On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. Welcome to USPS.com. ***Premium members get two free confirmed 2-hour delivery window requests per year. The tournament is in about four weeks in ********* **. You should base your purchase decision solely on the information provided. The tickets were canceled due to fraudulent activity on the part of the original purchaser (the person who transferred the tickets to you). The promoters of the event reserve the right to change ticket prices, event location, restrict selling/transferring and seating assignments based upon supply and demand for the event. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. Remember, in order to prevent ticket misuse or to comply with any applicable requirements such as related to the ADA, our Client may at their discretion require the person purchasing tickets to be the person that uses the ticket, and therefore may require verification of identity at entry. 4/16/23 Charged me twice for tickets and is refusing to give a refund even though it was an error on their end! I used the wrong email address for my e-tickets. I bought the ticket for "NCT DREAM the dream show 2" in *******, ** with $384 on March 10th 2023. Do Not Sell or Share My Personal Information, Specify where at my home to leave packages, Deliver my packages to another address****, Deliver to a UPS Access Point location*. The place I found I could update a shipping address for passes is at the AXS Fan account page. 6 Reply noturavgscientist 24 days ago That works thank you!! In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. We cannot offer a refund as AXS purchase policy and the event promotion team state that all sales are final. With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. International Association of Better Business Bureaus. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. And if youre a business owner or high-volume shipper, check out the many benefits of a customized tracking dashboard. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. By using the Service, you agree to the Privacy Policy and Terms of Use. If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. If you receive someone elses package, the best course of action would be to contact the sender and explain the situation. Thank you for contacting AXS. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. I use the AXS app to buy 1 ticket for the ********* game on 7/4/2023, I try multiple times because I was getting an error after serval attempts it let me enter my card and name info after submitting for payment I gave me an other error. Seller fees on the Service may vary. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. I will not be using either Stubhub or AXS ever again. All applicable fees and charges will be disclosed prior to completion of your purchase. Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. At NO time BEFORE I purchased these tickets, was there any mention of not being able to transfer tickets until a specified date. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). *Sometimes, shippers restrict change delivery options based on package contents. After spending a couple of hours taking this issue up with AXS, I am told "We do not send out empty boxes" and that the best they can do for me is have me pick up my replacement wristband at will-call. Required fields are marked *. Additionally, you should check with the sender to see if they would like you to destroy the package if it is not deliverable, just in case the package contained anything valuable or confidential. Police may also be able to use surveillance video and witness accounts to identify the perpetrator and prosecute any crime associated with the theft of the package. It is not ethical or polite to keep something that was intended for someone else, so the best thing to do is to contact the sender to resolve the issue. Additionally, if you have access to the UPS tracking number, you can enter the number in the Track & Manage section and enter your new address to verify the changes. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. How do I update my personal information? - AXS Help Center Some account services require a fee to make changes to the delivery address. This includes entering the wrong information when the package was shipped, such as an incorrect street address or zip code. Members are charged an additional fee for each confirmed 2-hour delivery window request. There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location. Violation thereof is grounds for revocation, seizure or cancellation without refund. Get Shipping Help. On the third delivery attempt, the driver will leave a Delivery Change Request form at the address. The tracking number states they were delivered to my mail box which is in a nest of boxes at *********** complex. I understand your frustration with this matter at this time the only method of delivery available for this event is Will Call. . Depending on the situation, you may need to contact the sender of the package to confirm the change. Once you're signed in, select Accept Transfer. Please be sure when accessing the AXS app you are NOT connected to WiFi. Due to the time frame to the tournament, Im requesting a full refund. Ticket Delivery - AXS Help Center AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. Please review the purchase agreement linked in the email as well as the excerpt provided. Upon further review of your account I do see that your tickets for this event have been delivered to your AXS account. At first, they needed the last 4 digits of the credit card I used. On April 1, 2023, I purchased two tickets from Stubhub for the event for $130.00. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. 3. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. Youll only be charged if your intercept request is completed. The responsibility for a package being delivered to the wrong address depends if the address is incorrect or not. This includes having the ability to make adjustments to order delivery speed and method, making arrangements for re-deliveries, and accommodating customer requests for changes in delivery address. On the first delivery attempt, a shipping label is left at the recipients door. Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. Purchases - GeneralYou must supply the required Payment Method and/or other personal information in order to complete your purchase.Upon your payment in full, you shall be entitled to the tickets you have purchased. All fees and charges relating to your transaction will be disclosed to you during the purchase process. In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees.