With an imperial meter the part units are often displayed in the form of a dial as illustrated above. If you cant find the time to phone when the lines are open, use the My Account service on the British Gas website. British Gas said customers who take meter readings on 30 September have until Friday 14 October to provide them. You can follow our step by step guide which details the most common issues people have with topping up and could save you having to wait on the phone. You can do this through your online portal or by setting up a new account if you are moving into a new house. If you need to speak to someone from British Gas but youre not in the UK, call +44 113 298 0900. How to Read Your Electric Meter and Submit a Reading - British Gas While the actual method used may vary slightly depending on the supplier, the method should be similar to that shown below. British Gas Contact Number: Customer Service & Email - Selectra Landlords and agents can and should help with this process, though. The services and products mentioned on this website may only represent a small selection of the options available to you. If you prefer to speak to a real person, you can call 0333 009 5784 and select Option 2. It will show 5 numbers in black or white, and might be followed by 1 or more red numbers. If its not plugged in, your IHD has roughly 4 hours worth of battery life, so its usually easier to keep it plugged in so you dont encounter this problem. Your meter reading has been recorded. Calorific values vary and the figure quoted on your bill (eg 39.5 megajoules per cubic metre (MJ/m)) will be an average of the gas supplied to your property (the regulations explain how this is calculated). Give us a call now, sit back and let us do the work. How to read your gas meter and convert this reading to kilowatt hours. Welcome to Your New Home: Find Top-rated Newcomer Relocation Rental Services, Get Affordable Help with Moving Costs: Your Guide to Moving Cost Assistance, Efficient Local Help for Furniture Moving Get Expert Assistance Now, Hassle-free Relocation Made Easy with HappyLocate: Your Trusted Moving Partner, Efficient Moves: Top Movers and Packers in International City for Hassle-Free Relocations. Furious energy customers forced to queue to submit meter readings as The Citizens Advice consumer service can assist you with this and provide independent advice on energy supply. When reading a gas meter, read and write down the numbers as shown on the dials from left to right (opposite of an electric meter). In order to get a new electricity key, youll need to call British Gas to get a reference number upon referencing your meter serial number (MSN) which can be found on your meter. If you pay by monthly fixed Direct Debit, we wont send you bills. We use cookies to ensure that we give you the best experience on our website. What happens if I dont submit meter reading? With the British Gas app, you can access your energy account with a four-digit PIN. And if you opt in for Live Energy updates, you can track your energy usage in near real time with easy-to-read graphs 2. Why are British Gas asking for meter reading when I have a smart meter? You can also access the moving home section of your British Gas online account to organise your move with British Gas. You have rejected additional cookies. The conversion factor from cubic feet to cubic metres is 0.0283 therefore: 1 cubic foot = 0.0283 cubic metres. This will help to ensure you're billed accurately. Claiming compensation for a personal injury, Help for victims of rape and sexual violence, Keeping your family in the UK after Brexit, Getting a visa for your spouse or partner, check if your meters working in smart mode, check if you can get extra help from your energy supplier, check how to use the IHD for your smart meter. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. 100% accurate bills, all the time. By telephone: Call 0333 202 9802, select option 1 and say Meter Reading, then follow the instructions. However, you dont have to have a HomeCare plan to call out a British Gas engineer for a repair or an annual service on 0330 100 0079. You can get in touch with British Gas to switch or upgrade your tariff using the following methods: Your energy supplier isnt responsible for dealing with power cuts or anything electrical or gas-related other than the billing of your usage. British Gas - Apps on Google Play Give accurate, automatic meter readings . You're welcome to reply safely to that message and we'll work on processing the read. To be able to submit your meter readings by text message you will first need to register for this service. If you have a Smart meter but would still like to give us a meter reading you can submit them here. And well only need to estimate the extra energy used for the last 3 days. You can check if you can get extra help from your energy supplier. write down the number from left to right. Alternatively, you can email us at: feedintariff@britishgas.co.uk Help with your meter All conversion factors are prescribed in the Gas (Calculation of Thermal Energy) Regulations 1996 (SI 1996/439). There is no single British Gas customer service number that deals with all enquiries. * Were investing in hydrogen and exploring carbon capture and sequestration for processes that cant be electrified. Similarly, if you have a smart meter, your readings are sent to your supplier automatically. Submit meter reading | My gas meter | Enbridge Gas If you havent sent in regular readings recently, your bills will have been estimated so could have been higher or lower than your actual usage. We're ready to help bring bills down. The following steps explain how to read your gas meter (imperial or metric) and convert this reading to kilowatt hours. If you currently use British Gas Business to supply energy to your company premises and you want to speak to someone about your business energy account, call 0330 037 2006. To text us your electricity meter reading, simply text E followed by the reading. See our guide to British Gas HomeCare for more information. The phone line for Welsh speakers deals with all aspects of British Gas services in one place, including bill payments, meter readings, moving house and boiler services and repairs. Its very unlikely that this estimate will be right. No. The purpose of a submission is to provide a more accurate reading of your usage of electricity that month. If you have a traditional meter, it suggests submitting your meter reading on the app or online. . Take 3 minutes to tell us if you found what you needed on our website. When you call youll need to have a few details to hand: the date youre moving, your current address and your new address and meter readings from the place youre moving out of and for your new place. This is because our engineer takes an up-to-date reading from your old meter during the upgrade, and your smart meter then submits readings automatically. Getting an actual read helps with bill accuracy and ensures your meter is working safely. Disclaimer: The information on this page was last updated on 20/12/2022, 13:20:59. Lines are open Monday to Friday from 8 a.m. to 6 p.m. As well as various customer service phone numbers, email addresses and postal addresses, there are even more ways to contact British Gas! MSE Forum It's free & available on iOS & Android MSE App Read the first 4 dials from left to right ignore the large dials or red dials. This step is not required for metric meters as they are read directly in cubic metres. You don't need to start a new text. Giving your gas or electricity meter readings is easy with OVO. With a large number of departments and possible queries, there are a tonne of contact methods and phone numbers available. For one-off repairs that are less urgent theres a different number to call: 0333 202 9799. Wait seven days (most smart energy monitors re-start automatically within a week) Smart meters take automated meter readings so we can send you more accurate bills for the energy youve used. Because if your bill is determined to be over or undercharged, the balance will be brought forward. It can be easy to confuse your smart meter with your IHD. Give us a call to find out more about automatic meter readings. If you're not sure if it's a smart meter, it might be a standard meter instead. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. British Gas phone in meter reading - MoneySavingExpert Forum Help & Support - British Gas How To Submit A Meter Reading | Comparethemarket Give a meter reading If you would like to speak to a human, you can still call British Gas customer service directly and submit your meter readings over the phone. Discover more energy saving tips here. You can interact with them through the British Gas smartphone app. Heres what to do: Submitting meter readings means we dont need to use estimates for your bills. Cant find an answer? It will take only 2 minutes to fill in. Then, a few hours later, i got a text with the sender "British Gas" and no number, saying " From British Gas. To text us your electricity meter reading, simply text E followed by the reading. For example, if your last billing period ran from 16 Jun to 15 July, the ideal day to send your readings would be on the 15th of each month. A self-serve tool for employees & agents of companies holding a contract with Enbridge Gas. If they cant get access to your meter, theyll leave you a card to take your own reading. If you dont submit readings regularly, youll receive estimated bills based on how much energy your provider thinks youve used. You can tweet them, follow their Facebook page or watch videos about British Gas on their YouTube channel. This will then display 'Credit ON'. There's a box for you to enter your new reading - if you have a day and night rate, there are separate boxes to enter them both. If the pointer is between two numbers, write down the lower number if its between 9 and 0, write down 9. Well use the latest reading to update your account. Discover more energy saving tips here: http://bit.ly/bgenergytips or subscribe to our YouTube channel: http://goo.gl/Bv7M2D.We've made submitting meter readings even easier with the British Gas App, but you can also submit a reading via phone, text or by logging into your British Gas account.There are two main types of meter and they are usually under the stairs or outside. So, for example if your meter reading is 02039, reply with E02039. It may be close, but not accurate.

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